Terms and Conditions
⚠️We do not accept urgent orders⚠️
📌Except for items that are "# Spot" or "delivery date indicated"❗️It usually takes about 1-3 weeks to be shipped after payment❗️
📌 If the purchased items are [# Spot + Pre-sale items], we will wait for all the items to arrive before sending them out together.
📌 If the purchased goods are all【# Spot】, they will be sent out within 3 working days.
📌 If necessary, our store will notify the delivery time and details via WhatsApps. (If you need to contact customers via Signal, please make a note in the order)
📌 We are not responsible for any loss, liability, cost, damage, charge or expense caused to the buyer due to delayed shipping.
📌 Unless marked as "Hong Kong licensed product", the products are all parallel imported or purchased on behalf of others, and there is no after-sales service
📌 All goods are not accepted❌Refund/Exchange/Return
📌 If the product is sold out or the supplier is out of stock, a full refund will be arranged
📌 The color and size of the product photo may be different from the actual product
📌 The transportation distance is long and collisions are unavoidable. We will try our best to strengthen the packaging. However, if there are only a few leaks in the outer packaging, cans and bottles, or if the food is broken, this will not affect the consumption or use, and it is not a commodity. Please forgive me for the damage scope🙏
📌 When receiving the package, please unpack and inspect it at the self-pickup point or in front of the courier. If it is damaged, please do not sign for it and return it immediately. Once the goods are signed for, it means that the buyer has accepted the quality of the goods. Our company will not accept any further investigation.
📌 Product packaging is subject to change without prior notice
📌 If you want to shop in this online store, buyers must be 18 years old or above. If you are under 18 years old, you need to be accompanied by a parent or guardian to shop in this online store.
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In addition to the above terms, the following are additional special precautions for each "product type":
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⚠️ About frozen and refrigerated food⚠️
❄️ Most foods are fragile, especially refrigerated desserts and pastries. There may be defects/imperfections during transportation. Refunds cannot be made after ordering.
❄️ All frozen food is shipped directly from the frozen warehouse, through the local cold transport company "※ Home Delivery", buyers can also choose "SF Express Freeze Service Point Pickup" ※ Except for outlying islands and some remote areas
❄️ Regarding "Overseas Direct Shipping✈️ Frozen Food", in addition to the above terms, please pay attention to the following:
1️⃣ The estimated arrival date listed on the online store is only the estimated arrival date. It may be earlier or delayed due to out-of-stock on the day of ordering (or it may take multiple days to complete the purchase), aircraft or shipping flights, refrigerated logistics, etc. The store cannot guarantee the timeliness and does not guarantee the arrival date. No liability is assumed and no refunds can be made after ordering.
2️⃣ On the day of landing on the "estimated arrival date", cold shipping companies will be arranged to collect and transport the goods immediately.
For customers who choose to pick up at SF Express stations, they must pick up the food on the same day after receiving the SF Express notification text message; or for customers who have door-to-door delivery and change the delayed delivery date on their own. This is because the shelf life of refrigerated food is very short, in case the food spoils. , our store does not assume any responsibility. (If necessary, you can contact our store to change to freezing temperature storage)
3️⃣ If the frozen products selected by the buyer have different arrival dates in Hong Kong, please place orders separately according to the "Estimated Arrival Date", and the shipping fee will be calculated for each order; if there are different "Estimated Arrival Dates" in one order, you must Delivery is in installments. The freight is calculated based on the number of deliveries. The buyer may be required to pay additional freight. The order can be confirmed only after full payment is completed.
4️⃣ If it is not for the above reasons or if the order is wrong and a refund is required, the buyer must pay 5% of the total price as a third-party payment platform fee
______________________________________________________________
⚠️ About various brands of bags, clothing, skin care products, cosmetics, perfumes, etc. ⚠️
The sources of goods are all genuine goods: parallel imports (overseas direct brand manufacturers or agents, discount goods from Outlet, Walmart, Costco, etc.), counter samples, or duty-free goods from various countries.
【Parallel imported goods】
If the goods are marked as ※ parallel import, in addition to the above terms, please also pay attention to the following matters:
📌 All products are genuine parallel imports. Our store does not hold the copyright of any brand. 📌 All trademarks and copyrights belong to the brand holder. Images and data are reproduced for sharing purposes only. 📌 The formulas of brand products used in different regions are different. , batches of parallel imported products are exported from various countries. The appearance, packaging, smell, texture, etc. of the products may be different. This is a normal phenomenon and the authenticity is guaranteed.
📌Except for items that are "# Spot" or "delivery date indicated"❗️It usually takes about 1-3 weeks to be shipped after payment❗️
📌 If the purchased items are [# Spot + Pre-sale items], we will wait for all the items to arrive before sending them out together.
📌 If the purchased goods are all【# Spot】, they will be sent out within 3 working days.
📌 If necessary, our store will notify the delivery time and details via WhatsApps. (If you need to contact customers via Signal, please make a note in the order)
📌 We are not responsible for any loss, liability, cost, damage, charge or expense caused to the buyer due to delayed shipping.
📌 Unless marked as "Hong Kong licensed product", the products are all parallel imported or purchased on behalf of others, and there is no after-sales service
📌 All goods are not accepted❌Refund/Exchange/Return
📌 If the product is sold out or the supplier is out of stock, a full refund will be arranged
📌 The color and size of the product photo may be different from the actual product
📌 The transportation distance is long and collisions are unavoidable. We will try our best to strengthen the packaging. However, if there are only a few leaks in the outer packaging, cans and bottles, or if the food is broken, this will not affect the consumption or use, and it is not a commodity. Please forgive me for the damage scope🙏
📌 When receiving the package, please unpack and inspect it at the self-pickup point or in front of the courier. If it is damaged, please do not sign for it and return it immediately. Once the goods are signed for, it means that the buyer has accepted the quality of the goods. Our company will not accept any further investigation.
📌 Product packaging is subject to change without prior notice
📌 If you want to shop in this online store, buyers must be 18 years old or above. If you are under 18 years old, you need to be accompanied by a parent or guardian to shop in this online store.
______________________________________________________________
In addition to the above terms, the following are additional special precautions for each "product type":
______________________________________________________________
⚠️ About frozen and refrigerated food⚠️
❄️ Most foods are fragile, especially refrigerated desserts and pastries. There may be defects/imperfections during transportation. Refunds cannot be made after ordering.
❄️ All frozen food is shipped directly from the frozen warehouse, through the local cold transport company "※ Home Delivery", buyers can also choose "SF Express Freeze Service Point Pickup" ※ Except for outlying islands and some remote areas
❄️ Regarding "Overseas Direct Shipping✈️ Frozen Food", in addition to the above terms, please pay attention to the following:
1️⃣ The estimated arrival date listed on the online store is only the estimated arrival date. It may be earlier or delayed due to out-of-stock on the day of ordering (or it may take multiple days to complete the purchase), aircraft or shipping flights, refrigerated logistics, etc. The store cannot guarantee the timeliness and does not guarantee the arrival date. No liability is assumed and no refunds can be made after ordering.
2️⃣ On the day of landing on the "estimated arrival date", cold shipping companies will be arranged to collect and transport the goods immediately.
For customers who choose to pick up at SF Express stations, they must pick up the food on the same day after receiving the SF Express notification text message; or for customers who have door-to-door delivery and change the delayed delivery date on their own. This is because the shelf life of refrigerated food is very short, in case the food spoils. , our store does not assume any responsibility. (If necessary, you can contact our store to change to freezing temperature storage)
3️⃣ If the frozen products selected by the buyer have different arrival dates in Hong Kong, please place orders separately according to the "Estimated Arrival Date", and the shipping fee will be calculated for each order; if there are different "Estimated Arrival Dates" in one order, you must Delivery is in installments. The freight is calculated based on the number of deliveries. The buyer may be required to pay additional freight. The order can be confirmed only after full payment is completed.
4️⃣ If it is not for the above reasons or if the order is wrong and a refund is required, the buyer must pay 5% of the total price as a third-party payment platform fee
______________________________________________________________
⚠️ About various brands of bags, clothing, skin care products, cosmetics, perfumes, etc. ⚠️
The sources of goods are all genuine goods: parallel imports (overseas direct brand manufacturers or agents, discount goods from Outlet, Walmart, Costco, etc.), counter samples, or duty-free goods from various countries.
【Parallel imported goods】
If the goods are marked as ※ parallel import, in addition to the above terms, please also pay attention to the following matters:
📌 All products are genuine parallel imports. Our store does not hold the copyright of any brand. 📌 All trademarks and copyrights belong to the brand holder. Images and data are reproduced for sharing purposes only. 📌 The formulas of brand products used in different regions are different. , batches of parallel imported products are exported from various countries. The appearance, packaging, smell, texture, etc. of the products may be different. This is a normal phenomenon and the authenticity is guaranteed.